My professional writing skills students had to pretend to be a swim club manager who was writing a “bad news” letter to a long time member. The recently widowed member was distraught over the loss (probably theft) of her diamond engagement ring while she was swimming. She wanted the club to reimburse her, even though…

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My husband gave me a gift certificate to my favorite consignment shop for our anniversary. For months, I put off using it. I was knee deep in writing the first draft of my third novel. But the minute I typed “The End,” I celebrated by grabbing my certificate and heading to “Nearly New.” I love…

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